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Support & Help Center

Get the help you need with your inventory management platform. Our expert support team is here to assist you with technical questions, integrations, and account management.

Live Chat
Recommended Method
<5min
Chat Response Time
24/7
Email Support

How to Reach Us

Choose the best way to contact our support team based on your needs

Recommended

Live Chat

Get instant answers and real-time assistance through our in-app live chat feature. Perfect for quick questions and immediate support.

Instant responses
Real-time problem solving
Screen sharing support
Available during business hours
Start Live Chat Now

Email Support

Send detailed questions and get comprehensive written responses. Perfect for complex technical issues and when you need documentation.

24/7 availability
Detailed technical help
File attachments supported
Response within 2 hours
support@afterorder.co

Common Support Topics

Here are the most common areas our support team can help you with

Account Setup & Onboarding

  • • Initial account configuration
  • • Platform walkthrough
  • • User permissions setup
  • • Best practices guidance

Platform Integrations

  • • Shopify, WooCommerce setup
  • • eBay, Etsy connections
  • • BigCommerce integration
  • • API configuration help

Inventory Management

  • • Stock sync troubleshooting
  • • Low stock alert setup
  • • Multi-warehouse configuration
  • • Inventory import/export

Order Processing

  • • Order fulfillment workflows
  • • Shipping integration setup
  • • Order status management
  • • Bulk order operations

Billing & Account Plans

  • • Plan upgrades/downgrades
  • • Billing questions
  • • Usage monitoring
  • • Invoice assistance

Technical Troubleshooting

  • • Platform bugs & issues
  • • Data synchronization problems
  • • Performance optimization
  • • Error message assistance
Premium Support

Need Priority Support?

Enterprise customers get priority chat support with dedicated account managers and faster response times for critical issues.

1 min
Priority Chat Response
Dedicated
Account Manager
Screen
Sharing Support

Still Need Help?

Our expert support team is standing by to help you succeed

Start a live chat for instant support

Connect with our support team through live chat in your dashboard for the fastest response. For detailed technical questions, you can also send us an email.

When contacting support, please include:

  • • Your account email address
  • • Detailed description of the issue
  • • Steps you've already tried (if any)
  • • Screenshots or error messages (if applicable)
  • • Which integrations you're using

Live chat: Instant • Email response: Under 2 hours